Frequently Asked Questions

Selecting the right caterer is an important decision, one that ultimately reflects your good taste and judgment. We want you to be informed, ask us anything.

“Are you able to provide for special dietary needs?”
Yes. We have an extensive menu and are ready to accommodate any dietary needs, including Halal. Our unique catering experience starts with customising your menu. Making your food experience perfect and memorable.

“Do I need to get any insurance to cover me in case of an unfortunate incident?”
Fiesta Events & Catering carries $10,000,000 in liability insurance and all our staff are covered by Workers Compensation. We encourage you, from a liability standpoint, to ascertain that all your suppliers are licensed and covered by a minimum of the above.

“Do you take care of rentals?”
Absolutely, we prefer to take care of the rentals, first, it is part of a stress-free experience and for your convenience, so you have one point of contact, and, you do not have to worry about forgetting anything, worry about adjustments, or, coordinating deliveries and returns. Secondly, with our catering experience, we know what will be required for dishes, linens, tables, chairs, contingency plans for indoor and outdoor options, etc Fiesta Events owns and hires event infrastructure and also liaises with a number of preferred suppliers for all your event needs. We can organise any equipment you may need including marquees, tables and chairs, crockery, cutlery, glassware and linen. Our fee is just the cost of the rentals.

“Do you look after things like flowers and finding a band?”
We will customise any service that you require, including flowers, music, balloons to crystal vases, limousine service, valet parking, entertainment, dance floors, ice sculptures, tents, and anything request. Just ask!

“Are you able to make arrangements for alcohol at my party?”
Absolutely our sister company 1300 Daiquiri looks after all your beverage needs. *NB - if you supply your own liquor, the service charge for Bartenders is $32.00 per hour. No additional corkage fee is applicable unless we store, chill and/ or transport your alcohol or beverages.

“I will be booking my event months in advance, are your prices guaranteed?”
The price quoted on any function will always be honored. Prices are subject to change without notice.

“What is the cost for hiring staff? How many do I need?”
Your event planner has experience in the area of staffing and making sure you have the right amount of people to make your event successful. We will make sure you are taken care of.

The number of staff needed depend on the size of your function. We recommend 1 staff per 30 guests @ $30 per hour (minimum of 4 hours each), so if you're looking at having 60 guests, then you will need 2 staff at a total cost of $240.
 

“Do I have to have catering staff or will you deliver food without staff?”
Yes indeed, we will gladly deliver to the location of your choice. Delivery charges will apply according to distance travelled.

“Is Fiesta Halal?”
Fiesta is a certified Halal caterer, accredited by the Australian Federation of Islamic Councils (AFIC), providing food that meets all Halal requirements. Our staff are said to be one of the most knowledgeable in Victoria in Halal Catering and Halal entertaining, as they identify with the practices. By official definition, Halal foods are those that are: Free from any component that Muslims are prohibited from consuming according to Islamic law. Processed, made, produced, manufactured and or stored using utensils, equipment and/or machinery that have been cleansed according to Islamic law. Not stolen or acquired through unethical means.Not detrimental to the spiritual or mental well-being of a person when consumed, such as alcoholic drinks and drugs.

“Can I serve the food myself?”
yes you can, but we recommend that you use experienced service staff to bring up your function. 

“How do I order?”
Call or email us, with your order request - you can fill out this checklist this will clarify what you would like. You need to confirm the date for your function, this needs to be done as soon as possible to secure your date.

“Is a deposit required?”
Yes, we do require a 30% deposit. The balance is due one day before your function.  

“How do I calculate the price?”
If you are heating and serving the food yourself, this is how you work it out;
Per person cost X number of guests.
If you require staff or equipment or anything else, please contact us and we will provide you a comprehensive quote.

“What payment methods to you accept?”
we accept the following;
Bank deposit, Credit Card  (Visa & MasterCard), Bank Cheque & COD (Cash On Deliver).

“When do I need to finalise guest numbers?”
You need to contact us at least seven days before your function, to finalise numbers.

“Is there a delivery charge?”
A Travel Fee applies for functions that are more then 20 KM from Melbourne's CBD, @ $25.00 per 10 KM unit.

“Is there any setup charges?”
There are no setup charges for a standard accessible ground floor location. A standard rate of $130 for a setup that is above ground (i.e. on 1st or above floor) and a standard rate of $300 for a setup that is above ground where no lift is available.

“Can I cancel my booking or reschedule?”
Cancellations made 14 days or more before your function, 50% of deposit will be returned.
Cancellations made less that 14 days before your function, deposit will be lost.
Rescheduling to a new date less than 14 days before your function, you will get 75% of your deposit as a credit to the new date.